Manager Concierge agent

What it does

Manager Concierge is the entry-point agent for people managers. It can:

• Answer policy questions ("can I approve this expense over the limit?", "what's our parental-leave policy in Germany?").
• Draft common manager comms — recognition notes, performance check-in summaries, change announcements.
• Surface signals about the manager's team (open requisitions, upcoming reviews, time-off concentration).

It's grounded in your published HR policies and Fusion data — not the open web.

Why it matters

Managers are time-poor and HR-undertrained. A meaningful share of HR ticket volume is managers asking the same question their colleagues asked yesterday. The agent absorbs that load and gives consistent answers.

What changes for managers

• Faster answers on the first try, in the flow of work.
• Better-quality comms because they're starting from a draft, not a blank screen.
• Less context-switching to look up policy.

What changes for HR

• Lower volume of "Tier 1" tickets, freeing HRBPs for higher-value work.
• Visibility into what managers are actually asking — a leading indicator for policy gaps and training needs.

Adoption tip

Don't wait for the agent to be perfect. Roll it out, instrument feedback, and improve. Managers are forgiving when the tradeoff is "imperfect answer in 5 seconds vs. perfect answer in 2 days."